The Asylum Seeker Resource Centre office in Footscray is temporarily CLOSED but our services remain available and we are operating offsite to help you.

We are still able to provide a range of support services if you are a member, including access to food. Please call 03 9326 6066 for further information.

If you are not a member, we can still help you. To find out how the ASRC can support you please call 03 9326 6066 between 10am and 5pm, Monday – Friday.

Due to a very high number of people calling, it may take some time to get through to ASRC Reception. Please keep trying. If you are still not getting through, stop and try again later. It might be best to call at 10.00am when lines first open, or later in the day.

Click here to read translations of this short message:

ASRC Services Operating To Support You

FOODBANK
The ASRC Foodbank in Footscray is temporarily closed. If you are already registered for home deliveries, please call 03 8537 9549 or email foodbankbookings@asrc.org.au.

For all other enquiries related to access to food please call 03 9326 6066 and we can help you.

MEALS
Take away meals are currently unavailable.

HEALTHCARE
The Health Clinic is temporarily closed for physical appointments. You can contact the Health Clinic directly on 03 9274 9898 or email health@asrc.org.au between 10am and 4pm (Monday to Friday) to make alternative arrangements for help.

If you are feeling unwell with COVID-19 symptoms, please get tested at one of the official testing sites. Click here for more information or visit https://www.dhhs.vic.gov.au/getting-tested. The test is free for everyone (see DHHS guidance here). Please take proof of identity with you.

If there is a medical emergency go straight to the Emergency Department of your nearest public hospital or call an ambulance on 000. In Victoria, hospital emergency services and ambulances are free of charge for people seeking asylum.

HOUSING
If you are experiencing or at risk of homelessness, please call 03 9326 6066 between 10am and 5pm (Monday to Friday) and a call back from an ASRC caseworker will be organised for you.

MATERIAL AID
If you have a baby, we may be able to support you with nappies. Please email material_aid@asrc.org.au or call 03 9326 6066 between 10am and 5pm (Monday to Friday) and a call back from an ASRC caseworker will be organised for you.

LEGAL AID
The ASRC Human Rights Law Program can offer free legal advice and assistance to people seeking asylum who cannot afford a private lawyer and have no access to government-funded legal advice.

The ASRC legal team is currently not at our Footscray centre. Please do not arrive at the centre to see a lawyer at this time. If you are an existing client of the legal service you can call us on 03 9274 9889 between 10.30am – 3.30pm Tuesday / Thursday / Friday.

If you are a new client you may be able to access legal advice via phone by calling 0478 700 605 on Monday and Thursday from 10:30am to 12:00pm.

EMPLOYMENT SUPPORT
The ASRC Employment Program is closed for physical appointments but can still provide you with assistance in finding work. If you are an existing member of the program you can contact us by email, phone or Slack. If you are not already a member of the ASRC Employment Program please contact 03 9326 6066 or click here for more information.

CASEWORK: Information, support and referrals
If you are new to the ASRC or are a current member you may be able to access a caseworker at the ASRC who can provide you with information, provide you with support and advocate for your welfare and refer you to other ASRC services and external services in the community.

Our drop-in service to access this support is not currently available. Please call 03 9326 6066 between 11am – 3pm on Monday / Tuesday / Thursday / Friday and a call back from an ASRC caseworker will be organised for you. 

EDUCATION
The ASVET program is closed for physical appointments but is still providing phone-based course advice, information and referrals. To make an appointment (your appointment will be by phone), please call 03 9274 9807 or 03 9274 9834 between 10am and 5pm (Monday – Friday).

DETENTION RIGHTS ADVOCACY PROGRAM (DRAP)
The DRAP team is available as per usual to support our offshore and onshore detention clients. Please whatsapp us on the DRAP phone – (+61) 04 2667 9247 for one of our caseworkers to contact you.

What is coronavirus, also known as COVID-19?

For more information about COVID-19 (translated) visit: sbs.com.au/language/coronavirus

Find out more information and advice about coronavirus (COVID-19) – symptoms, travel and what to do to reduce risk of infection visit: dhhs.vic.gov/coronavirus

If you are feeling unwell with COVID-19 symptoms, please get tested at one of the official testing sites. Visit https://www.dhhs.vic.gov.au/getting-tested. The test is free for everyone.. Please take proof of identity with you.

Information Sheets

Information sheets about the following topics are available via the ASRC website

  • Social distancing and isolation laws here. 
  • Coronavirus hotline and your entitlement here.
  • How we can help you if you have lost work here.
  • Other things you may need to consider here.

More information is available for parents and carers via the Department of Education and Training
Visit education.vic.gov.au

  • Return to on-site teaching (translated)
  • General advice (translated) under “Talking to your child”, “Advice in your language”
  • Easy Read guide about talking to your children about Coronavirus (COVID-19)