The Asylum Seeker Resource Centre is still OPEN and able to help you.

We are able to provide a range of support services if you are a member, including access to food. Please call 03 9326 6066 for further information.

If you are not a member, we can still help you. To find out how the ASRC can support you, visit ASRC Footscray (upstairs) at 214-218 Nicholson Street, Footscray, between 10am and 5pm on Monday to Friday. For more information please call 03 9326 6066 before you arrive.

Please Note: You do not need to come into the ASRC Footscray in person, unless you do not have access to a phone and cannot call first.  

Due to a very high number of people calling, it may take some time to get through to ASRC Reception. Please keep trying. If you are still not getting through, stop and try again later. It might be best to call at 10.00am when lines first open, or later in the day.

Click here for language translations.

What is coronavirus, also known as COVID-19?

For more information about COVID-19 (translated) click here.

ASRC Services Operating To Support You

Foodbank
The ASRC can still provide weekly food and groceries for you and your family at the ASRC Foodbank in Footscray. Food packs are being handed out during the following times:

11am – 12.30pm
1.30pm – 3pm

Current ASRC members may be eligible for home delivery of food packs. To find out more please call 03 8537 9549 or email foodbankbookings@asrc.org.au.

If you are not a member, we can still help you with access to food at the centre, if you need it.  Please call 03 9326 6066 first.

Meals
Take away meals are available, but the kitchen and seating area are closed.  We can provide meals for you to take away and eat where you are currently living.

Time:
11am – 3pm.

Healthcare
The Health Clinic is still open. Members may be eligible to access the ASRC Health Clinic at the Footscray centre for free, and do not need Medicare. You can contact the Health Clinic directly on 03 9274 9898.

If you are feeling unwell, please do not attend the ASRC. For information on where to go if you have symptoms of coronavirus, click here.

If there is a medical emergency go straight to the Emergency Department of your nearest public hospital or call an ambulance on 
000. In Victoria, hospital emergency services and ambulances are free of charge for people seeking asylum.

Time:
10am – 4pm

Housing
If you are experiencing homelessness, please call 03 9326 6066 and a call back from an ASRC caseworker for you will be organised for you.

Basic Needs
The ASRC may be able to support you with access to things such as Myki. Or, if you have a baby, we may be able to support you with nappies and baby items.

Please call 
03 9326 6066 and a call back from an ASRC caseworker for you will be organised for you.

Legal Aid
The ASRC Human Rights Law Program can offer free legal advice and assistance to people seeking asylum who cannot afford a private lawyer and have no access to government-funded legal advice.

The ASRC legal team is currently not at our Footscray Centre. Please do not arrive at the Centre to see a lawyer at this time. If you are an existing client of the legal service you can call us on 
9274 9889 between 10.30-3.30pm Tuesday/Thursday/Friday.

You may be able to access legal advice via phone by calling 
0478 700 605 on Monday and Thursday from 10:30 am to 12:00 pm.

Employment Support
If you have lost your job due to Covid-19, the ASRC Employment Program may be able to assist with finding new work. Please contact 03 9326 6066 or click here for more information.

Casework and Counselling
You may be able to access a caseworker at the ASRC who can advocate for your welfare and refer you to internal and external services in the community. The ASRC also offers counselling and mental health support for people experiencing grief, trauma and loss.

Please call 
03 9326 6066 and a call back from an ASRC caseworker for you will be organised for you. You can also drop into the ASRC Footscray for access to this support.

Time:
10am – 3pm 

Education
The ASVET program  is  open  at the ASRC’s  Footscray Centre for course advice, information and referrals. To make an appointment (you can have your appointment by phone or in person at the Footscray Centre), please call 9274 9807 or 9274 9834 between 10am and 5pm Monday – Friday.

Information Sheets

Find out more about social distancing and isolation laws here.

Find out more about the coronavirus hotline and your entitlements here.

Find more about how we can help you if you have lost work here.

Find out about other things you may need to think about here.

Before coming into the ASRC in Footscray (translated):
Hygiene Signage – Arabic
Hygiene Signage – Farsi
Hygiene Signage – Tamil
Hygiene Signage – Urdu

Where to go if you have symptoms of coronavirus.
Where to go – English

Find out more information and advice about coronavirus (COVID-19) – symptoms, travel and what to do to reduce risk of infection here

Department of Education and Training

  • Key Information for parents and carers regarding the staged return to on-site teaching (translated to 23 community languages) here

  • Coronavirus (COVID-19) advice for parents, carers and guardians (translated into 20 community languages) here
    (The translated files can be found under ‘Talking to your child’- ‘Advice in your language’)

  • Easy Read guide about talking to your children about Coronavirus (COVID-19) here